Service Policies

1. Service Overview

Our store provides digital products, including ready-made design templates and downloadable design files. Products may be available in formats such as PSD, EPS, AI, and other formats specified on the relevant product page.

All products are delivered electronically and do not require physical shipping.

2. Order Processing

Orders are processed after successful payment confirmation.

Digital products are generally made available through download links or electronic delivery methods specified on the product page or during checkout. In some cases, delivery may be delayed due to technical issues or system maintenance.

3. Digital Product Delivery

After payment has been confirmed, customers will receive access to their purchased design files through the download method specified by our store.

Customers are responsible for providing a valid email address and ensuring that they can access the files after purchase.

If a download link does not work or a purchased file cannot be accessed, customers may contact our Customer Support Team for assistance.

4. Product Formats and Compatibility

Each product page specifies the available file formats and relevant product details.

Customers are responsible for checking the product description and ensuring they have compatible software to open, edit, or use the purchased files.

Some design files may require professional design software, such as Adobe Photoshop or Adobe Illustrator, depending on the file format.

5. Technical Support

Our Customer Support Team is available to assist customers with issues related to order processing, download links, file access, and damaged or incorrectly delivered files.

Customers should provide their order details and a description of the issue so that our team can investigate and provide appropriate assistance.

6. Digital Product Problems

If a purchased file is corrupted, incomplete, inaccessible, or different from the product description, customers should contact our Customer Support Team.

We will make reasonable efforts to resolve the issue by providing a working download link, a corrected file, or a replacement where appropriate.

7. Service Availability

Our website and digital delivery systems may occasionally experience temporary interruptions due to maintenance, technical issues, or third-party service providers.

We will make reasonable efforts to restore access and assist customers whenever possible.

8. Customer Responsibilities

Customers are responsible for:

- Providing accurate information when placing an order.
- Reviewing the product description and file formats before purchasing.
- Ensuring their devices and software are compatible with the purchased files.
- Keeping their order confirmation and download information secure.
- Using purchased design files in accordance with the applicable license terms.
- Contacting Customer Support if any issue occurs.

9. Third-Party Software and Services

Some digital design files may require third-party software or applications to open, edit, or use them.

We do not control the availability, pricing, functionality, or policies of third-party software providers. Customers are responsible for obtaining any required software and ensuring compatibility with their devices.

10. Digital Product Delivery Confirmation

By purchasing a digital product from our store, customers acknowledge that the product is delivered electronically and does not involve physical shipping.

An order will generally be considered fulfilled once the purchased digital files or download access have been successfully provided.

11. Contact Us

If you have any questions regarding our digital products or experience a problem with an order or downloaded file, please contact our Customer Support Team using the contact information provided on our website.

We will review your request and make reasonable efforts to provide assistance as soon as possible.

Last Updated: October 12, 2026